Patient Engagement Tools That Save You Time
Peter A. Matsuura, MD. is proud to be a paper-free orthopaedic office in Hilo, HI . Our patient engagement tools make it easy to register, check in, and share feedback from your phone, tablet, or computer. Less time on paperwork means more time focused on what matters most: getting an accurate diagnosis and a treatment plan that helps you feel better.
Electronic Registration
Patient registration is completed electronically. When you schedule an appointment, you will receive a text message or email with a secure link to register and confirm your visit. You can enter your demographics, insurance details, and medical history from the privacy of your own home, and your information stays up to date for every future visit.
If you do not have a mobile phone or email address, you can register electronically on an iPad in our office when you arrive. Our front desk team is always happy to walk you through the process. You can find a complete checklist of what to bring on our new patients page.
Benefits of Checking In on Your Own Device
- Shorter wait times once you arrive at the office
- No clipboards or paper forms to fill out
- Accurate, up-to-date contact, insurance, and health information
- Appointment confirmations and reminders by text or email
Patient Survey
Your feedback is important to us, and we value your opinion. After your appointment, you will receive a short survey by email or text message. Please take a moment to complete it and let us know how we did. Your responses help Dr. Peter A. Matsuura and our team continue improving the care and service we provide to the Hilo community. You can also share suggestions on our what can we improve page or read patient experiences on our reviews page.
Stay Connected Between Visits
Once you are registered, our secure patient portal lets you view visit notes, update your health history, request refills, and message our team. For videos on common shoulder, knee, wrist, and ankle conditions, visit our patient resources page, and explore our full range of fracture care, sports medicine, and joint replacement options on our orthopaedic services page.
Questions about registration or surveys? Call (808) 969-3331 and our team will be glad to help.
Patient Engagement Tools FAQs
How does electronic registration work?
After you schedule an appointment, you will receive a text message or email with a secure link. Follow the link to complete your registration and confirm your appointment from any smartphone, tablet, or computer.
What if I do not have a cell phone or email address?
You can complete your registration electronically on an iPad in our office when you arrive for your appointment.
Do I still need to fill out paper forms?
No. Our office is paper-free, so all registration is completed electronically.
Is electronic registration secure?
Yes. Registration links are sent securely and your information is stored electronically to protect your privacy.
Why will I receive a survey after my visit?
We send a short survey by email or text after each appointment so you can tell us about your experience. Your feedback helps us continue improving our care and service.
Do I need to register again for every visit?
Your information is saved, so future visits usually only require you to confirm or update any details that have changed.
Who can I call if I have trouble registering?
Please call our office at (808) 969-3331 and our front desk team will be happy to help.